Sewer Service Requests & Connections
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Lateral connects the building plumbing to the sanitary sewer main.
Projects that involve a new connection or the modification/repair of the sanitary sewers in the Utility's service area, must obtain a permit from the Utility before starting work. A sewer permit is often needed in order to get a building permit from the appropriate planning and zoning jurisdiction.
Connection permits are issued Monday through Friday at the Utility's office located at 7236 Mayflower Park Drive, Zionsville, IN between the hours of 7:30 am - 4:00 pm. There is a 24-hour turnaround time for all permits. For questions regarding fees, please refer to Ordinance 05-11-2020 User Rates & Fees
A site plan is required at the time of permitting, showing ALL the necessary details. This includes top of casting for upstream and downstream manholes, manhole numbers, main floor elevations, basement elevations, proposed lateral locations, proposed connection into the main/manhole, required easements, and property lines. More information may be required at the time of review.
All fees must be paid at the time of permitting: $2,083 connection fee plus a $150 application/inspection fee. Interceptor fees may also apply if not previously paid by the developer.
A Utility inspection is required. Inspections must be scheduled 24 hours in advance by calling the Utility's office. Inspection requests called in after-hours must wait until the following business day to be scheduled. Voicemail requests for inspection will not be allowed. Please visit the Sewer Projects page for more information on the Utility's fees and permitting requirements. The Utility's construction specifications for main-line installations, lateral connections, repairs, manhole inside drops, and other details are included on our Specifications & Download page. Please visit the Document Center for a listing of other related documents pertaining to the dedication of completed sewers.
After the issuance of the Utility's permit, you may need to go to Carmel City Hall, Zionsville Town Hall, Boone County Area Plan Commission office, or the Indianapolis City-County Building for building permits. If your project involves any impact on the local roads or right-of-way to access the sewers, you will need to obtain a permit from the Hamilton County/Boone County Highway Departments, Indiana Department of Transportation, or the Zionsville/Carmel Street Departments. Utility staff can advise you of the specific permits needed for your particular situation.
The Utility is an independent political entity with a regional service territory, serving properties in four different planning and zoning jurisdictions. Regardless of which zoning jurisdiction issues your building permit, a utility permit must be obtained for connection to or modification of the sanitary sewer.
